Can I choose the delivery time or date?

When you place an order on our website, you can select a convenient delivery date of your choice but not a delivery time. However on the morning of your scheduled delivery, you can track your item online and obtain a 2 hour delivery time window. The delivery time window will narrow as the day proceeds.

If this is not convenient we do offer a Premium Delivery Service in metro areas where you can select both a delivery date and a delivery time window of your choice. Please note you cannot currently select this option when ordering online. If you wish to select our Premium Delivery Service please contact us direct.

Premium Delivery Service available for:
Monday – Friday AM (8am-12pm)
Monday – Friday PM (12pm-5pm)
Monday – Friday After Hrs. (5pm-8pm)
Saturday (8am-12pm)

Our Premium Delivery Service provider will call you the day before your delivery is due and provide an estimated delivery time that falls within your selected delivery window.

How soon can I receive my order?

Online orders placed for items in stock can often be delivered within 24hrs to Sydney, Melbourne, Brisbane and Canberra. If this is inconvenient, you can choose a future delivery date during the checkout process.

Please see the Delivery Pricing table above to understand the cost of standard delivery to your area and the average transit times for delivery.

If you live on outlying islands, in New Zealand or Pacific Islands please email us with your address details and we will get a specific quote from our courier for you.

When ordering an item that is out of stock, the estimated consignment arrival date is clearly indicated in a red box on the mattress detail page.

We use an external courier company for our Standard Delivery Service; therefore we cannot guarantee delivery on the exact specified date. However, the courier that we use currently provides a 98% successful delivery rate for all customers.

If you wish to choose our Premium Delivery Service available in metro areas we will be able to provide a flexible delivery option that can be delivered to you on the day of your preference and within the time window of your choosing. Please ask our friendly staff about this delivery option.

Will the courier call me prior to delivery or give me an ETA?

Unfortunately the courier completing all Standard Delivery Services is unable to call prior to delivery. However on the morning of your scheduled delivery, you can track your item online and obtain a 2 hour delivery time window. The delivery time window will narrow as the day proceeds.

If you are out when they attempt to deliver, a card will be left enabling you to call and arrange re-delivery on an alternative date.

We will send an email and SMS message (provided a mobile number is given at checkout) on the day your mattress is dispatched. This will contain the telephone number of the courier and consignment number of the items so you can call the courier to impart any special instructions you may have. The email and SMS also contains a web-link to the 'Package Tracking' feature on our courier’s website.

If choosing to take up the Premium Delivery Service you will receive a call the day before your delivery is due. You will be provided with an estimated time the driver will be in your area which falls within your chosen delivery window.

If I cannot stay home all day, what alternative delivery options are available to me?

If you prefer we can deliver to a neighbour, family member or work address.  If it is more convenient we can arrange for your items to be left in a secure and dry area such as around the back of your house, on a veranda, in a garage or carport. You can also collect your items from the courier’s local depot. 

Should none of the above be suitable then we also offer our Premium Delivery Service, whereby items can be delivered within a two hour time window, Monday-Friday AM (8am-12pm), PM (12pm-5pm) OR alternately After Hours ( 5pm-8pm)  We are also able to offer this delivery service on Saturday mornings (8am-12pm).  You will receive a call the day before delivery is due scheduling the expected delivery time allowing you to plan other things for your day. Please contact us direct should you wish to take advantage of this service. Please be aware that time specific deliveries will incur additional fees.

Do you deliver at weekends?

Our Premium Delivery Service offers delivery between 8am and 12pm Saturdays. You will be contacted the day before and given an estimated time the driver will be in your area to help you plan your day. Please contact us direct should you wish to take advantage of this service and to discuss pricing.

Will the courier bring the items into my property?

The delivery person will carry your items to your front door even if you live in a high rise building but only if you have easy access. If your apartment is not served by lift access or your house is accessed by stairs you may be required to help the courier with your items.

Please note that within our Standard Delivery Service the courier will not carry your mattress to your bedroom but when choosing the Premium Delivery Service the driver will take your items to the location of your choice wherever possible and safe to do so.

What happens if I am out when my Ergoflex mattress is delivered?

If for any reason you are not at home when the courier tries to deliver through our Standard Delivery Service, they will leave a card with details of the consignment and how to contact the courier and arrange for re-delivery or, if it is easier, to collect from their depot. Please be advised if you are not home when the courier tries to deliver then you may be charged a second delivery fee for re-delivery of your parcels. Please contact the courier within 24hrs as your goods will be shipped back to Ergoflex.

If you choose the Premium Delivery Service you will know the expected time of delivery so you can ensure you will be available to receive your items.

Accepting Deliveries

When you receive your delivery the outer packaging may have incurred some slight damage however it is highly unlikely that the goods themselves would have been damaged.  If your goods are damaged please do not refuse delivery simply contact Ergoflex immediately.

Please ensure that you only sign for the actual number of items you receive. We are unable to replace goods free of charge, if you have signed for the incorrect number of products received. Also please check that you have the correct size mattress before opening, the dimensions are clearly indicated on the box. If it is not the correct size mattress please do not refuse delivery simply contact Ergoflex immediately.