Delivery of your Ergoflex Memory Foam Mattress
If your item is in stock, we can deliver to Sydney, Melbourne, Brisbane and Canberra within 1 - 2 working days from the point of placing your order.
All orders received will be dispatched the following business day.
Should you wish to select a specific delivery date, whether it be the following weekday or a date in the near future, you can do so at the point of placing your order via the website. However, please be advised we may need to contact you should it not be possible to deliver on the date or within the timescale you have specified.
If you live on outlying islands, in New Zealand or Pacific Islands please email us with your address details and we will get a specific quote from our courier for you.
Please see the table below to understand the cost of delivery to your area and the transit time for delivery.
Delivery Pricing
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Accepting Deliveries
When you receive your parcel(s) please thoroughly check for any damage which may have been caused in transit. If your parcel(s) has incurred damage, then please refuse delivery of the parcel(s) stating the reason for refusal. Reporting this type of damage after you have signed acceptance renders us unable to replace the damaged parcel(s) free of charge. Also, please ensure that you only sign for the actual number of items you receive. We are unable to replace goods free of charge, if you have signed for the incorrect number of products received. Also please check that you have the correct size mattress before you accept delivery, the dimensions are clearly indicated on the box. If it is not the correct size mattress, then please refuse delivery.
(If the box is damaged it is likely that the mattress inside will be ok. If however the box has puncture marks or is wet then it is possible that the item inside is damaged and you should refuse delivery.)
Will the courier call me prior to delivery or give me an ETA?
Unfortunately we are unable to ask the courier to call you prior to the delivery. To ensure the delivery is successful, we will send an email and SMS message (provided a mobile number is given at checkout) on the evening prior to delivery (after 6pm). This will contain the telephone number of the courier and consignment number of the parcel so you can call the courier on the morning of the scheduled delivery to impart any special instructions you may have. We will also send you an email providing a link to Star Track Express' website and their parcel tracking facility.
What if I'm not at home when the courier attempts to deliver?
If for any reason you are not at home when the courier tries to deliver, they will leave a card with details of the consignment and how to contact the courier and arrange for re-delivery or, if it is easier, to collect from their depot. Alternatively, if possible, leave a signed note on your front door instructing the courier to leave the item with a neighbor. We are unable to leave goods which are unsigned, for insurance reasons. Please contact the depot within 24hrs, as your goods will be shipped back to Ergoflex.
