Delivery of your Ergoflex Memory Foam Mattress

If your item is in stock, we can deliver to Sydney, Melbourne, Brisbane and Canberra within 1 - 2 working days from the point of placing your order.

All orders received will be dispatched the following business day.

Should you wish to select a specific delivery date, whether it be the following weekday or a date in the near future, you can do so at the point of placing your order via the website. However, please be advised we may need to contact you should it not be possible to deliver on the date or within the timescale you have specified.

If you live on outlying islands, in New Zealand or Pacific Islands please email us with your address details and we will get a specific quote from our courier for you.

Please see the table below to understand the cost of delivery to your area and the transit time for delivery.

Can I choose the delivery time or date?

When you place an order on our website, you can select a convenient delivery date of your choice but not a delivery time if using our standard regular delivery service.

If you choose our premium delivery service then you can select both a delivery date and a delivery time window (please see below for more information on this service).

How soon can I receive my order?

Online orders placed for items in stock can often be delivered within two days to Sydney, Melbourne, Brisbane and Canberra. If this is inconvenient, you can choose a future delivery date during the checkout process.

Please see the table above to understand the cost of delivery to your area and the average transit times for delivery.

If you live on outlying islands, in New Zealand or Pacific Islands please email us with your address details and we will get a specific quote from our courier for you.

When ordering an item that is out of stock, the estimated consignment arrival date is clearly indicated in a red box on the mattress detail page.

We use an external courier company for deliveries, therefore we cannot guarantee delivery on the exact specified date. However, the courier that we use currently provide a 98% successful delivery rate for all customers.

Will the courier call me prior to delivery or give me an ETA?

Unfortunately the courier is unable to call prior to delivery or provide an ETA. If you are out when they attempt to deliver, a card will be left enabling you to call and arrange re-delivery on an alternative date.

We will send an email and SMS message (provided a mobile number is given at checkout) on the day your mattress is dispatched. This will contain the telephone number of the courier and consignment number of the items so you can call the courier to impart any special instructions you may have. The email and SMS also contains a web-link to the 'Package Tracking' feature on our courier’s website.

If I cannot stay home all day, what alternative delivery options are available to me?

If you prefer we can deliver to a neighbour, family member or work address.  If it is more convenient we can arrange for your items to be left in a secure and dry area such as around the back of your house, on a veranda, in a garage or carport. You can also collect your items from the courier’s local depot.  Please contact us or respond to this email immediately with any revised delivery instructions.

Should none of the above be suitable then we also offer a premium delivery service whereby items can be delivered within a two hour time window, Monday-Friday, after hours, Monday-Friday 5pm-7pm or on a Saturday morning, 9am-12pm. Please contact us direct should you wish to take advantage of this service and to discuss pricing. These time specific deliveries will cost more.

Do you deliver at weekends?

We do offer a premium delivery service whereby items can be delivered on a Saturday morning, 9am-12pm. Please contact us direct should you wish to take advantage of this service and to discuss pricing.

Will the courier bring the items into my property?

The delivery person will carry your items to your front door even if you live in a high rise building but only if you have easy access. If your apartment is not served by lift access or your house is accessed by stairs you may be required to help the courier with your items.

Please note the courier will not carry your mattress to your bedroom.

What happens if I am out when my Ergoflex mattress is delivered?

If for any reason you are not at home when the courier tries to deliver, they will leave a card with details of the consignment and how to contact the courier and arrange for re-delivery or, if it is easier, to collect from their depot. Please be advised if you are not home when the courier tries to deliver then you may be charged a second delivery fee for re-delivery of your parcels. Please contact the courier within 24hrs as your goods will be shipped back to Ergoflex.

Accepting Deliveries

When you receive your delivery the outer packaging may have incurred some slight damage however it is highly unlikely that the goods themselves would have been damaged.  If your goods are damaged please do not refuse delivery simply contact Ergoflex immediately.

Please ensure that you only sign for the actual number of items you receive. We are unable to replace goods free of charge, if you have signed for the incorrect number of products received. Also please check that you have the correct size mattress before opening, the dimensions are clearly indicated on the box. If it is not the correct size mattress please do not refuse delivery simply contact Ergoflex immediately.