Every Ergoflex™ Memory Foam Mattress comes with a 10-year manufacturers warranty, which covers any material or workmanship defect arising in that period. We will repair or replace any Ergoflex™ Memory Foam Mattress found to be defective at our discretion.
Ergoflex warrants your Visco-Elastic mattress for a period ten (10) years* against defects in workmanship and materials. Your Mattress will be replaced or repaired, at our option, should it be found defective due to faulty workmanship or structural defects. This includes any deterioration of the main memory foam layers, with an indentation of more than one inch (1") not associated with a sag in the foundation, box spring, platform or cool sleep airflow layer. If such a defect appears during the ten (10) years* of this warranty, we will, at our option, either repair or replace the Mattress. It is understood that this does not include normal increase in softness in the foam, which can occur during normal breaking in, or in lessening of the gradual recovery aspect of the foam. This does not reduce the continual pressure reducing and pressure relief properties of the Mattress. Substitution or use of improper foundations, platforms or other bases upon which the Mattress is placed, may result in damage to the product. Ergoflex mattresses are manufactured to the highest standards in order to provide consistently excellent performance, however the variable nature of memory foam and the layered composition of the product may result in a sizing tolerance of up to 10%.
Should an improper base be utilised by the consumer, causing the product to default, the warranty may be voided. The cover on the Mattress is warranted for two (2) year against defects in material or workmanship.
Ergoflex advises that its mattress products are suitable for individuals up to 18 stone in weight (approx. 114kg or 252lbs) and couples of combined weight 30 stone (approx. 190kgs or 420lbs). Ergoflex hereby accepts no responsibility for any loss of performance experienced when these weight guidelines are not followed.
This warranty is void if the product is found to have been tampered with or misused by the purchaser beyond reasonable wear, and shall not apply if the product has been physically damaged intentionally or due to accident and or neglect; including burns, cuts, water damage, smoke damage, bodily fluid contamination, stains, or is otherwise abnormally soiled or unsanitary. This warranty is valid only to the original purchaser of the product as indicated on the original sales invoice and registration below. The Tag must not be removed from original product as this identifies the product regarding warranty and original invoice is required and is the only acceptable proof of purchase. This warranty gives you specific legal rights and you may also have other rights that vary from country to country.
In order to provide the most optimum sleeping surface this premium product contains only the finest quality materials. Our representative or designated agent shall make the final determination regarding repair or replacement. If the product is deemed defective there is no service charge for the visit. However, if the product is found to be in good condition the customer is responsible to absorb the charge of the customer service visit (approximately $150 fee). We do not warrant our product as a remedy for any specific medical condition and do not warrant against any complications resulting from the use or inability to use this product. We do not warrant individual comfort preferences, sheet fit or height issues resulting from purchaser's bed frame size or headboard style. Should this warranty be exercised and your product replaced and/or repaired the warranty will not be extended or renewed. Terms and service related in this warranty shall be the consumer's sole and exclusive remedy should the product fail during the time frame stated here in. We make no warrant beyond those terms and conditions stated. Please retain this warranty and your original invoice for ten (10) years. Contact Ergoflex regarding any warrantable issues.
Please note that the Ergoflex pillow, mattress protector and TENCEL outer cover are guaranteed against defects of workmanship or materials for a period of two years.
*Full 10 year guarantee subject to product registration with Ergoflex within 30 days of receipt of your product.
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Ergoflex Australia, trading name of EAU Pty Ltd. 7/2 Sabre Close, Anambah Business Park, Rutherford, NSW, 2320 ABN: 85 141 058 380