Mattress Delivery & Recycling Services

Yes. Ergoflex mattresses, pillows, mattress protectors, and sheets are generally kept in stock and ready for delivery. If a product is ever unavailable, we clearly mark it as out of stock on our website, so you always know before placing an order.

Availability may occasionally vary during peak periods, but if there’s ever an issue fulfilling your order, we’ll contact you promptly.

View the Ergoflex® 5G Memory Foam Mattress.

Yes. When placing your order online, you’ll be able to select a preferred delivery date using the calendar during checkout. This allows you to choose a date that suits your schedule - whether that’s next day, the following week or well in advance.

Many customers order months ahead to coincide with a move, renovation, or relocation, and that’s completely fine. If your plans change, you can bring your delivery forward or delay it as needed - simply let us know. We understand that timing can change, and we’re happy to work with you to adjust delivery where possible.

All delivery dates remain subject to courier availability, and in some cases we may contact you to confirm or amend the requested timeframe.

Delivery times vary by location, however next business day delivery is often available to Sydney, Melbourne, Brisbane and Canberra. Typical delivery timeframes are:

• Sydney, Melbourne, Brisbane & Canberra: Next business day delivery
• Adelaide: Approximately 3 business days
• Perth: Approximately 5 business days
• Regional & remote areas: Delivery times vary by location

Available delivery dates will be displayed at checkout based on your postcode and the products in your order.

Once your order is dispatched, you’ll receive tracking details from our delivery partner so you can monitor progress and view estimated delivery timing.

On the morning of your scheduled delivery, typically between 9:30 and 10:30am, our delivery partner will send you an email confirming that your order is on board for delivery. The email will include a tracking link that allows you to view an estimated delivery time window for the day.

If you have any concerns on the day of delivery, please contact us as early as possible.

Ergoflex offers two delivery options: Standard Delivery and Premium Delivery.

Standard Delivery:
Choose your preferred delivery date at checkout. A specific delivery time cannot be selected. On the day of delivery, you'll receive an estimated delivery window via the courier's tracking link.

Premium Delivery:
For an additional fee, you can choose a delivery date and delivery time window in selected metropolitan areas, including Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. Depending on your selected service level, Premium Delivery may also include mattress setup, removal of your existing mattress from the bed and packaging removal.

Select Premium Delivery at checkout and our team will contact you to confirm the details.

For residential house addresses, an Authority To Leave is automatically applied. This means our delivery partners can leave your order in a secure, dry location if no one is home. It helps avoid the need to stay home all day waiting for delivery.

For apartments, units, or addresses with shared access, Authority To Leave is not applied by default. In these cases, someone will need to be available to receive the delivery, or you can contact our delivery partner directly to request Authority To Leave.

If required, you can also arrange delivery to a neighbour, family member, workplace, or collect your items from the delivery partner’s local depot.

Our delivery partner's insurance policy only permits the delivery person to carry your items to your front door. If your apartment is not served by lift access or your house is accessed by stairs, you may be required to help the courier with larger items. 

For eligible metropolitan areas, Premium Delivery is available and may include delivery to your room of choice, mattress setup and packaging removal, depending on the service selected.

Select Premium Delivery at checkout and our team will contact you to confirm the details.

Yes. In selected metropolitan areas, we offer a Premium Delivery Service that includes delivery to your room of choice and setup of your new Ergoflex mattress.

To request this service, select the Premium Delivery option at checkout. 

If selected, we'll contact you to confirm availability and discuss the delivery details.

Our bed frames are custom made and are not held in stock. Production typically takes 6–8 weeks from the time your order is placed.

Once your bed frame is ready, it will be delivered by a specialist furniture delivery company rather than our standard mattress courier. We’ll contact you ahead of time to discuss delivery details and arrange a suitable delivery date.

If you’ve ordered a mattress or accessories (such as pillows, mattress protectors or sheets) at the same time, these can be delivered as soon as you're ready, on a future date of your choice, or coordinated to arrive together with your bed frame.  Once your bed frame order is received, our team will be in touch to discuss delivery and arrange a time that works best for you.

When your items arrive, please check that all products are present and match your order before opening any packaging.

Minor cosmetic damage to the outer box can occur during transit and usually doesn’t affect the mattress inside. If you notice any damage to the product itself, accept the delivery and contact us immediately so we can assist.

If you’ve ordered a mattress protector, it is often packed inside the mattress box or pillow box for protection and convenience. Please ensure you check inside all packaging before assuming an item is missing.

Please ensure you only sign for the number of items you physically receive. If you sign for the incorrect number, we may be unable to replace missing items free of charge.

Before opening the mattress box, confirm that the size is correct. The mattress size and dimensions are clearly labelled on the packaging. If the size isn’t correct, do not refuse delivery or open the box - simply contact us straight away and we’ll guide you through the next steps.

We believe in transparent pricing. Many companies build delivery and return costs into their product pricing so all customers pay an average cost, regardless of location. We prefer to keep our mattress pricing clear and competitive, rather than passing higher regional delivery and return costs on to all customers.

When free delivery promotions are offered, the delivery cost is paid by us.

Yes. In selected areas, we offer a Mattress Recycling Service that includes collection, removal and responsible recycling of your old mattress.

If mattress recycling is available for your postcode, you'll be able to select the service during checkout and view the applicable pricing.

Mattress Recycling is currently available in selected metropolitan areas, including Ballarat, Brisbane, Canberra, Geelong, Gold Coast, Ipswich, Maryborough, Melbourne, Mornington Peninsula, Sunshine Coast, Sydney and selected outer Melbourne and Brisbane suburbs.

Availability varies by postcode and service coverage. Enter your postcode at checkout to see whether Mattress Recycling is available for your address or use our postcode checker. 

If you select Mattress Recycling during checkout, our team will contact you after your order is placed to confirm your details and arrange collection.

Mattress recycling is performed by a specialist recycling provider rather than the courier delivering your new Ergoflex mattress. As a result, some coordination may be required to arrange a suitable collection date and time.

We'll guide you through the process and keep you informed every step of the way.

Not necessarily.

Because mattress recycling is performed by a specialist recycling company, collection may occur on a different date to your new mattress delivery.

Where possible, collection will be arranged as close as practical to your delivery date. However, we will never arrange collection before your new Ergoflex mattress has been delivered.

Your old mattress will be collected by a specialist third-party recycling provider, not the delivery team that delivers your new Ergoflex mattress.

This ensures your mattress is processed through an approved recycling program and diverted from landfill wherever possible.

Collection methods vary depending on your location and the recycling provider servicing your area. In some cases, mattresses can be collected from inside your home, provided there is safe and reasonable access. In other areas, the mattress may need to be left in an agreed accessible location, such as a garage, carport or outside your front door. When we contact you to arrange collection, we'll explain the requirements for your area.

Collection requirements may vary depending on your location and the recycling provider servicing your area. When we contact you to arrange collection, we'll explain any access requirements and whether someone needs to be present. In many cases, mattresses can simply be left in an accessible location, such as outside your front door, in a carport or garage, ready for collection.

Most standard residential mattresses can be accepted for recycling.

If you have an unusual mattress type, a heavily damaged mattress, a commercial mattress, or require collection of multiple mattresses, please let us know when we contact you to arrange collection. Additional fees may apply.