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For the vast majority of customers we offer next-day delivery completely free of charge. If your required item is in stock, we can usually deliver within 24 hours from the point that you placed your order. (If ordered Monday – Thursday before 14:00).
If you’d like to choose a specific delivery date in the near future, you can do so at the point of placing your order using our delivery calendar in the online checkout. Alternatively, you can call our team on 1300 791 753 to place your order directly.
Specific timed deliveries, week day after-hours and Saturday morning deliveries are also available to customers in metropolitan areas for $99.95. This option can be selected at checkout. Please contact us directly should you prefer this option.
Please note that there are exceptions to our free delivery service in certain areas, including but not limited to regional WA, regional NT, far north QLD, regional TAS, outlying islands, Pacific Islands and New Zealand.
*Transit packaging differs from image above
Please enter your postcode for precise delivery options for your address.
Yes, should you wish to select a specific delivery date, whether it be the following day or a date in the near future, you can do so at the point of placing your order via the website. However, please be advised we may need to contact you should it not be possible to deliver on the date or within the timescale you have specified.
Yes, on the morning of your scheduled delivery, around 9.30-10am, you can visit the courier's webiste and using your consignment number sent to you on the day your mattress is dispatched, track your item online and obtain a delivery time window. If your items do not show as 'on board' and you have concerns please contact us immediately, preferably before midday EST on your chosen delivery date, and we will investigate and confirm the location of your items.
For convenience and to negate the need to stay at home you can request at point of purchase that your items are left in a secure and dry area such as around the back of your house, on a veranda, in a garage or carport. We can also deliver to a neighbour, family member or work address or you can collect your items from the courier’s local depot.
If our Standard Delivery Service is not convenient or if the items cannot be left anywhere secure then we do offer a Premium Delivery Service in metropolitan areas. For a small fee you can request an after-hours or Saturday morning delivery. This option can be selected at checkout.
Our carrier's insurance policy only permits the delivery person to carry your item/s to your front door. If your apartment is not served by lift access or your house is accessed by stairs you may be required to help the courier with your items.
If you prefer, we can deliver to a neighbour, family member or work address. If it is more convenient we can arrange for your items to be left in a secure and dry area such as around the back of your house, on a veranda, in a garage or carport. You can also collect your items from the courier’s local depot.
When you receive your item(s) please thoroughly check for any damage which may have been caused in transit. The outer packaging may have incurred some slight damage however it is highly unlikely that the goods themselves would have been affected. If your goods are damaged please do not refuse delivery simply contact Ergoflex™ immediately.
Please ensure that you only sign for the actual number of items you receive. We are unable to replace goods free of charge, if you have signed for the incorrect number of products received.
Also please check that you have the correct size mattress before opening. The mattress size and dimensions are clearly indicated on the box. If it is not the correct size mattress please do not refuse delivery or open the mattress box, simply contact Ergoflex™ immediately.
We can't guarantee your selected date for delivery will be successful although our couriers currently deliver on the selected date 98% of the time.
In cases where more than a one-day lead time is advised this is approximate and will be accurate in the majority of cases. If you have any concerns regarding your delivery please contact us, preferably, before midday EST on your chosen delivery date.
We want you to be completely happy with your purchase, and appreciate that buying a mattress online is a big decision. That’s why we offer a 30-day home trial and free returns, so you can order your Ergoflex™ with complete peace of mind. See below for exclusions.
Sleeping on a premium memory foam mattress for the first time can sometimes offer an unfamiliar experience, especially if you’re conditioned to the feel of a sprung mattress. That’s because the way that memory foam and sprung surfaces provide support to the body is completely different. We’re confident that the body cradling, pressure-relieving performance of the Ergoflex™ delivers a superior level of comfort and support for the best night’s sleep, but we appreciate that the transitional period can occasionally take a little time for some people.
So, we ask that you try your new mattress for 30 days before making a decision. This gives your body the time to adjust to the way that memory foam performs, and allows the mattress to suitably conform to your body as well. The vast majority of people trying memory foam for the first time become accustomed to the feel of the mattress within that period and will be sleeping easy in no time. However, if you find that you’re not enjoying the mattress after that time then that’s fine too.
If you decide that your mattress isn't for you, simply let us know and we’ll do the rest.
Here's how it works:
The 30-day trial period starts from the day your mattress is delivered.
Should you have any hesitation about the suitability of your mattress we ask you to contact us at anytime during the 30-days. Your mattress does not have to be returned to us by day 30, you just need to instigate communication with us within this time.
We do request that you try your new mattress for the full 30 days before making a final decision or returning. A small number of people take a little more time than others to adapt to their new sleeping surface.
At the end of the 30-day trial period we discuss how you would like to proceed. Most of our customers adjust to their mattress during this time, but a small number choose to return.
Should you choose to return your mattress, we manage the entire process for you. All mattresses are collected and returned to our location within 7-14 business days. Upon receipt the refund will then be issued to the method in which you paid for the mattress.
The 30-day home trial and free return service is limited to one return per household.
Returned mattresses must be in their original condition, and photographic evidence will be required before a collection can be processed. Any mattress that is returned in a noticeably damaged or soiled state will not be processed and will be sent back to you.
Returning a mattress is free from the following metropolitan locations: Adelaide, Brisbane, Canberra, Hobart, Melbourne, Newcastle, Perth, and Sydney, as well as the Central Coast, and the Gold Coast.
Unfortunately we’re not able to offer this service outside of metro areas and to regional NSW, regional VIC, regional SA, regional WA, the NT, regional QLD, regional TAS, outlying islands, Pacific Islands, New Zealand, Asia or Dubai. For returns from these areas, please contact us for details.
The free return service is subject to the customer reasonably repackaging the full-sized mattress (in packaging that we’ll supply when you begin the return process), and assisting the courier collecting the item.
The 30-day home trial and free returns service is not available to any business or commercial entity, including but not limited to the hospitality industry, landlords or any party with associations to any company in the mattress and/or bedding industry. We also reserve the right to decline the service should we reasonably suspect that the offer is being abused.
The 30-day home trial and free return service is limited to the Ergoflex™ Australian mattress range, and does not include bed bases, pillows or mattress protectors. The return period for pillows and protectors is 14 days, however we cannot accept protector returns once the protector has been opened, for hygiene reasons. If you wish to return pillows then they must be returned at your own expense.
In scenarios where an incorrect sized mattress has been purchased and an exchange is required, a collection and return delivery fee will apply. This is not covered by the home-trial offer.
You must also trial your mattress for a minimum of 30 days before we are able to begin the returns process.
*Free delivery and returns not applicable to some locations. 30-day trial applicable to mattresses only. Pair of pillows for Double, Queen and King bed frame bundles, x1 pillow for Single, King Single bundles.
Copyright © Ergoflex™ 2020
Ergoflex Australia, trading name of EAU Pty Ltd. 7/2 Sabre Close, Anambah Business Park, Rutherford, NSW, 2320 ABN: 85 141 058 380