Mattress Delivery

We believe in transparent pricing. Many companies build delivery and return costs into their product pricing so all customers pay an average cost, regardless of location. We prefer to keep our mattress pricing clear and competitive, rather than passing higher regional delivery and return costs on to all customers.

When free delivery promotions are offered, the delivery cost is paid by us.

Yes. Ergoflex® mattresses, pillows, mattress protectors, and sheets are generally kept in stock and ready for delivery. If a product is ever unavailable, we clearly mark it as out of stock on our website so you always know before placing an order.

Availability may occasionally vary during peak periods, but if there’s ever an issue fulfilling your order, we’ll contact you promptly.

View the Ergoflex® 5G Memory Foam Mattress.

Yes. When placing your order online, you’ll be able to select a preferred delivery date using the calendar during checkout. This allows you to choose a date that suits your schedule - whether that’s next day, the following week or well in advance.

Many customers order months ahead to coincide with a move, renovation, or relocation, and that’s completely fine. If your plans change, you can bring your delivery forward or delay it as needed - simply let us know. We understand that timing can change, and we’re happy to work with you to adjust delivery where possible.

All delivery dates remain subject to courier availability, and in some cases we may contact you to confirm or amend the requested timeframe.

Once your order is dispatched, you’ll receive tracking details from our delivery partner so you can monitor progress and view estimated delivery timing.

On the morning of your scheduled delivery, typically between 9:30 and 10:30am, our delivery partner will send you an email confirming that your order is on board for delivery. The email will include a tracking link that allows you to view an estimated delivery time window for the day.

If you have any concerns on the day of delivery, please contact us as early as possible.

Regular delivery:
You can choose a delivery date at checkout. A specific delivery time cannot be selected. On the day of delivery, you’ll receive an estimated time window via the courier’s tracking link.

Timed delivery (metro areas only):
For a small additional fee, you can choose both a delivery date and a time window in selected metro areas (Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney). Select the after-hours delivery option at checkout and our team will confirm the details with you.

For residential house addresses, an authority to leave is automatically applied. This means our delivery partners can leave your order in a secure, dry location if no one is home. It helps avoid the need to stay home all day waiting for delivery.

For apartments, units, or addresses with shared access, authority to leave is not applied by default. In these cases, someone will need to be available to receive the delivery, or you can contact our delivery partner directly to request authority to leave.

If required, you can also arrange delivery to a neighbour, family member, workplace, or collect your items from the delivery partner’s local depot.

Our delivery partner's insurance policy only permits the delivery person to carry your items to your front door. If your apartment is not served by lift access or your house is accessed by stairs, you may be required to help the courier with larger items. 

No, we don’t offer old mattress removal as part of our standard delivery service.

However, we’re happy to arrange delivery, mattress setup, and mattress recycling on your behalf for an additional fee.

Simply call us on 1300 791 753, and our team will talk you through the process, confirm pricing based on your location, and organise everything for you.

Yes. In selected metropolitan areas, we offer a premium delivery service that includes delivery to your room of choice and setting up your new Ergoflex mattress for you.

This service is ideal if you’d prefer a hands-off experience. To request this service, please select the After-Hours Delivery option at checkout.

If selected, we will contact you to confirm availability and discuss the delivery details.

Our bed frames are custom made and are not held in stock. Production typically takes 6–8 weeks from the time your order is placed.

Once your bed frame is ready, it will be delivered by a specialist furniture delivery company rather than our standard mattress courier. We’ll contact you ahead of time to discuss delivery details and arrange a suitable delivery date.

If you’ve ordered a mattress or accessories (such as pillows, mattress protectors or sheets) at the same time, these can be delivered as soon as you're ready, on a future date of your choice, or coordinated to arrive together with your bed frame.  Once your bed frame order is received, our team will be in touch to discuss delivery and arrange a time that works best for you.

When your items arrive, please check that all products are present and match your order before opening any packaging.

Minor cosmetic damage to the outer box can occur during transit and usually doesn’t affect the mattress inside. If you notice any damage to the product itself, accept the delivery and contact us immediately so we can assist.

If you’ve ordered a mattress protector, it is often packed inside the mattress box or pillow box for protection and convenience. Please ensure you check inside all packaging before assuming an item is missing.

Please ensure you only sign for the number of items you physically receive. If you sign for the incorrect number, we may be unable to replace missing items free of charge.

Before opening the mattress box, confirm that the size is correct. The mattress size and dimensions are clearly labelled on the packaging. If the size isn’t correct, do not refuse delivery or open the box - simply contact us straight away and we’ll guide you through the next steps.