Service rating : The service was well above the average standard for an on-line seller.
Product : Bought the mattress a year ago and still enjoy it very much. It's on the firm side but that's fine with us. The quality is very good and I haven't noticed any changes in shape or deformation on it.

Service rating : I was told that the only available mattress was "Medium/firm" which was supplied. I do not find it firm enough and couples tend to roll together and sink too low which creates comfort issues.
Product : See the comments above in customer experience.

everything now I can sleep at night

Service rating : They explained everything well in terms of the produce and the process of delivery.
Very friendly and I would recommend them.
Product : Took about two weeks to get used to it.
We both find it a little bit too firm. We have added a masters topper to soften the mattress. Would have perhaps preferred a soft to medium option. Do like the memory foam though.
I don't mind it now but my husband still mentions he is a bit achey by morning. I think it is the firmness of it. I also would have preferred a softer foam.

Service rating : Great product, our second Ergoflex purchase. This time for our daughter. Amazing!
Product : So comfortable we love our mattress.

Service rating : It is not hard to "Just deliver" when it comes to business, what is hard is doing it consistently. My direct and indirect family have purchased dozens of products from Ergoflex and it's refreshing to know that there is a sustainable Australian business that is not gouging their customers.
Product : "It's the best thing since sliced bread" , My grandparents would say that often about something new and fancy that actually worked. I would have to say that the mattress is a comfort to sleep on and actually does not end up being a sweltering heat box, something that many others normally do.

Simply put, I've had solid sleeps for the past 7 years, can beat that.

Service rating : prompt delivery, great product
Product : way better than my old foam mattress sleeping, cant say I like sleeping on any other mattress but mine now :-)

Service rating : The Ergoflex mattress is a tremendous product for alleviating back pain where other mattresses have not worked.
Product : Exactly what we wanted, this has saved us from many restless uncomfortable nights.

Service rating : Great mattress! Did wonders for my back, the wife and I split, she took the bed. I miss it dearly.
Product : The mattress was incredible. Absolutely a 5 star product.

Really great customer service, prompt when replying to enquiries and prompt delivery also. Great mattress - very comfortable and supportive without being too soft or too hard.

Service rating : Service was great, easy to purchase, delivered undamaged and on time
Product : The mattress came as described, I had done my research and knew it would be hard...I don't mind a hard mattress but this is rock hard. As it heats up with your body heat, you sink into it. I do sleep well on it, but it isn't a magical mattress to heal your injuries. My wife loves it, and has said back pain she was getting worth our last Mattress is all but gone. I'm a bit the other way, still wake with a sore back and shoulder...but I'm mindful these things are an individual experience, what works for someone else isn't going to necessarily work with me. Don't get me wrong, this is a high quality product, at a decent price, but personally next mattress will be another brand, unless ergoflex explore a softer option.

Service rating : Very responsive and helpful throughout the process, particularly when determining delivery options to a remote area
Product : Excellent, very comfortable and supportive mattresses that cope with the disparity between the weight of my Husband and I

good

Service rating : 2nd purchase. Easy, on time delivery and great product. The first mattress is now more than 5 years old and still like new.
Product : Great quality, long lasting comfort.

Fast service. Mattress is much thicker than the one we bought a couple of years ago. Very comfortable. Good value too

Service rating : I recall the mattress arrived in a short time after ordering.
They also responded positively to an enquiring email about returns.

The service was/is excellent
Product : Despite some comments regarding heat problems in Summer I found that they failed to materialize.

The memory foam has a peculiar feel and obviously lacks the bounce of springs. This by no means detracts from its comfort.

I have no complaints and would recommend to anyone to give it a shot.

Service rating : As always, their advice was extremely helpful and their service was very professional and efficient. I have been using their products for about 8 years and every product has lived up to and surpassed my expectation. Accordingly, I would have no hesitation in recommending their products and service to anyone.
Product : Great products and excellent service. I would highly recommend them.

Friendly service, prompt response, short delivery time and good packaging...great product.

Service rating : On time delivery, good responsive customer service
Product : Excellent memory foam mattress. Getting good sleep these days

Service rating : Mattress arrived quickly and exceeded my expectations. My 6 foot plus son who weighs in over 100kg says it is the most comfortable mattress ever and he now has the best sleep.
We will definitely be replacing all our mattresses with Ergoflex.
Product : Excellent - best sleep ever