Mattress Delivery

Yes. Ergoflex® mattresses, pillows, mattress protectors, and sheets are generally kept in stock and ready for delivery. If a product is ever unavailable, we clearly mark it as out of stock on our website so you always know before placing an order.

Availability may occasionally vary during peak periods, but if there’s ever an issue fulfilling your order, we’ll contact you promptly.

View the Ergoflex® 5G Memory Foam Mattress.

Yes. When placing your order online, you’ll be able to select a preferred delivery date using the calendar during checkout. This allows you to choose a date that suits your schedule - whether that’s next day, the following week or well in advance.

Many customers order months ahead to coincide with a move, renovation, or relocation, and that’s completely fine. If your plans change, you can bring your delivery forward or delay it as needed - simply let us know. We understand that timing can change, and we’re happy to work with you to adjust delivery where possible.

All delivery dates remain subject to courier availability, and in some cases we may contact you to confirm or amend the requested timeframe.

Once your order is dispatched, you’ll receive tracking details from our delivery partner so you can monitor progress and view estimated delivery timing.

On the morning of your scheduled delivery, typically between 9:30 and 10:30am, our delivery partner will send you an email confirming that your order is on board for delivery. The email will include a tracking link that allows you to view an estimated delivery time window for the day.

If you have any concerns on the day of delivery, please contact us as early as possible.

For residential house addresses, an authority to leave is automatically applied. This means our delivery partners can leave your order in a secure, dry location if no one is home. It helps avoid the need to stay home all day waiting for delivery.

For apartments, units, or addresses with shared access, authority to leave is not applied by default. In these cases, someone will need to be available to receive the delivery, or you can contact our delivery partner directly to request authority to leave.

If required, you can also arrange delivery to a neighbour, family member, workplace, or collect your items from the delivery partner’s local depot.

With our standard delivery service, deliveries are made during normal business hours between 9:00am and 5:00pm, and a specific delivery time cannot be selected.

In some metropolitan areas, we offer an After-Hours Delivery service, which allows you to request a more specific delivery window such as AM, PM, or after-hours delivery. This service is subject to courier availability and incurs an additional charge. To request it, please select the After-Hours Delivery option at checkout.

If this option is selected, our team will contact you to confirm availability and discuss the delivery details before finalising the booking.

Our delivery partner's insurance policy only permits the delivery person to carry your items to your front door. If your apartment is not served by lift access or your house is accessed by stairs, you may be required to help the courier with larger items. 

No, we don’t offer old mattress removal as part of our standard delivery service.

However, we’re happy to arrange delivery, mattress setup, and mattress recycling on your behalf for an additional fee.

Simply call us on 1300 791 753, and our team will talk you through the process, confirm pricing based on your location, and organise everything for you.

Yes. In selected metropolitan areas, we offer a premium delivery service that includes delivery to your room of choice and setting up your new Ergoflex mattress for you.

This service is ideal if you’d prefer a hands-off experience. To request this service, please select the After-Hours Delivery option at checkout.

If selected, we will contact you to confirm availability and discuss the delivery details.

When your items arrive, please check that all products are present and match your order before opening any packaging.

Minor cosmetic damage to the outer box can occur during transit and usually doesn’t affect the mattress inside. If you notice any damage to the product itself, accept the delivery and contact us immediately so we can assist.

If you’ve ordered a mattress protector, it is often packed inside the mattress box or pillow box for protection and convenience. Please ensure you check inside all packaging before assuming an item is missing.

Please ensure you only sign for the number of items you physically receive. If you sign for the incorrect number, we may be unable to replace missing items free of charge.

Before opening the mattress box, confirm that the size is correct. The mattress size and dimensions are clearly labelled on the packaging. If the size isn’t correct, do not refuse delivery or open the box - simply contact us straight away and we’ll guide you through the next steps.

Yes. We want you to feel confident in your purchase and understand that choosing sleep products online is a big decision.

The Ergoflex® mattress comes with a 30-night home trial, allowing you to sleep on it at home before deciding if it’s right for you. Free returns are available from most metropolitan areas, with returns from regional areas possible but subject to a return fee. The 30-night trial and free return service is limited to one mattress return per household.

For other products, different return conditions apply:

• Pillows come with a 14-night trial. Returns are accepted within this period, with return shipping costs covered by the customer.
• Mattress protectors and sheets can be returned within 14 days, provided they are unused and unopened in their original packaging, for hygiene reasons. Return shipping costs are covered by the customer.
• Bed frames are custom made and non-returnable, so please check your selection carefully before ordering.

Full details, including exclusions and regional return information, are outlined in our returns and refunds policy. 

Every Ergoflex® mattress comes with a 30-night home comfort trial, starting from the day your mattress is delivered. Because memory foam can feel different at first, we ask that you sleep on the mattress for the full 30 nights to allow time for adjustment.

If at any point during the 30-night period you feel the mattress isn’t right for you, simply contact us to let us know. Your mattress doesn’t need to be collected by day 30, you just need to notify us within that timeframe.

If you choose to return the mattress, we arrange collection and manage the process for you. Once the mattress is returned and inspected, your refund will be issued to your original payment method. Original delivery fees are not refundable.

Free returns are available from most metropolitan areas and are limited to one mattress return per household. Returns from regional areas will incur a fee. The 30-night trial applies to Ergoflex® Australian mattress models only. Pillows, sheets and mattress protectors have a 14-day return period (with hygiene restrictions), and bed bases or custom-made items are not covered by the mattress trial.

Full terms and exclusions are outlined in 30-night trial guide and our returns and refunds policy.

Yes. The 30-night home trial and free returns service is limited to one mattress return per household.

Returned mattresses must be in original condition, and photographic evidence is required before a collection can be arranged. Mattresses that are damaged, soiled, or used outside our weight guidelines will not be accepted and may be returned to you.

Free mattress returns are available within specific metropolitan areas only. This includes a 50km radius of the CBD for Brisbane, Melbourne, Perth and Sydney, and a 30km radius for Adelaide, Canberra, Darwin, the Gold Coast, Newcastle and Hobart. Free returns are also available from the Central Coast region of NSW. 

Returns from regional locations are possible but may incur a fee (typically between $100 and $350, depending on location). In some areas, you may be required to take the mattress to a local courier depot. Please contact us for confirmation.

The free trial and returns service applies only to Ergoflex® Australian mattress models and does not apply to bed bases, bedroom furniture, UK sizes, pillows, sheets, or mattress protectors. Pillows, sheets and protectors have a 14-day return period, subject to hygiene conditions, and return shipping costs apply where relevant.

The home trial is not available to commercial or business purchases, including hospitality, rental properties, or industry-related entities. We reserve the right to decline the service if we reasonably suspect misuse.

You must trial your mattress for the full 30 nights before a return can be processed. Full terms and conditions are outlined in our returns and refunds policy.

Our bed frames are custom made and are not held in stock. Production typically takes 6–8 weeks from the time your order is placed.

Once your bed frame is ready, it will be delivered by a specialist furniture delivery company rather than our standard mattress courier. We’ll contact you ahead of time to discuss delivery details and arrange a suitable delivery date.

If you’ve ordered a mattress or accessories (such as pillows, mattress protectors or sheets) at the same time, these can be delivered as soon as you're ready, on a future date of your choice, or coordinated to arrive together with your bed frame.  Once your bed frame order is received, our team will be in touch to discuss delivery and arrange a time that works best for you.